Recording a Cancellation

Overview

When a member will not attend on a scheduled day, record a cancellation on the Attendance page. Canceling documents the reason, clears any check-in or check-out for that day, and updates the day's projected count.

Before You Begin

You must be logged into Seniorverse with Care module access.
You need the Care:Attendance permission (or Care:FullAccess).
The member should be scheduled for the date you are canceling.

Steps

Step 1: Open the Attendance page and confirm the date

Select Care, then Attendance, and set the date selector to the day you are canceling.

Attendance page with the date selector

Step 2: Find the member

Use the search box or the Groups and Benefit Type filters to locate the member.

Finding a member on the Attendance page

Step 3: Open the cancellation form

In the Canceled column, select the cancel button (the ✕ icon). The Cancellation Reason window opens.

Canceled column with the cancel button

Step 4: Choose a reason and save

Pick a reason from your center's configured cancellation reasons, or type your own note. Save to record the cancellation. (Cancellation reasons are configured by your center, so your options may differ.)

Cancellation Reason window with configured reasons

Step 5: Confirm the cancellation

The Canceled column shows the cancellation date and time. The Canceled count rises and the Projected count falls (Scheduled + Added − Canceled). Any check-in or check-out for the day is cleared.

Canceled column showing the cancellation and updated statistics

Removing a Cancellation

To undo a cancellation, open the attendance record by selecting the icon in the Scheduled column for that member. In the record, clear the Canceled date and save; the member returns to their scheduled state. Simply checking the member in also clears the cancellation.

Tips

Use a cancellation when the member will not attend at all. If the member attends but with a notable variation (such as an early pickup), use an attendance event instead.
You can record a cancellation for a future date by changing the date selector first.

Troubleshooting

Problem	Solution
The member is not in the list	Confirm the date; the member may not be scheduled that day.
I do not see a cancel button	You may have view-only access. Ask your administrator for the Care:Attendance permission.
I chose the wrong reason	Open the attendance record from the Scheduled column and update the cancellation reason.
I need to reverse a cancellation	Open the attendance record from the Scheduled column and clear the Canceled date, or simply check the member in.

understanding-the-attendance-page — Understanding the Attendance Page
checking-a-member-in — Checking a Member In
checking-a-member-out — Checking a Member Out
adding-attendance-events — Adding Attendance Events