Overview
When your center shares activities, the Family Portal gives you a window into your loved one's day. The Activities view shows a feed of what they took part in — with a short description, the times, and sometimes a photo — so you can stay connected even when you cannot be there in person.
Before You Begin
- You are signed in to the Family Portal and have chosen your loved one.
- Your center must have activity sharing turned on. If you do not see activities, see the troubleshooting section below.
Steps
Step 1: Open the Activities View
Open the Activities view for your loved one. The feed shows the activities recorded for the selected day.
Screenshot coming soon — The Activities feed shows the selected day's activities
Step 2: Choose a Day
A week strip runs across the top of the Activities view, with today highlighted. Select any day to see its activities, or use the left and right arrows to move to a different week.
Screenshot coming soon — Use the week strip to choose a day
Step 3: Read the Activity Feed
Each activity appears as a card. On a card you may see:
- Category — a colored label showing the type of activity
- Description — a short note about what happened
- Check In and Check Out times — when the activity started and ended
- Photo — a picture from the activity, when staff have added one
Scroll down to see the rest of the day's activities.
Screenshot coming soon — Each activity card shows a category, description, times, and photo
Step 4: Switch Between Loved Ones
If more than one loved one is linked to your account, a row of profile photos appears near the top. Select a photo to filter the feed to that person.
Screenshot coming soon — Select a profile photo to filter the feed
Tips
- Check in at the end of the day. Activities are added by staff as the day goes on, so the feed is most complete later in the afternoon or evening.
- Use activities as conversation starters. Seeing what your loved one enjoyed gives you something to talk about when you next speak with them.
- Look back across the week. If you miss a day, use the week strip and arrows to catch up on earlier days.
Troubleshooting
| Problem | Solution |
|---|---|
| I do not see any Activities | Your center may not have turned on activity sharing for families, or your account may not have access. Contact the center to ask whether activities are shared through the portal. |
| No activities show for today | Staff add activities throughout the day. If you check early, the feed may be empty — try again later in the day. |
| An activity has no photo | Photos are optional. Staff add them when they can, so not every activity will include one. |
| I cannot see older days | The feed shows recent activity. For records from further back, contact the center directly. |