Understanding the Member Profile

Overview

The member profile is your central hub for viewing and managing everything about an individual enrolled at your center. It has two parts: the member card at the top of the left column, followed below it by a tab list organized into four collapsible groups — Profile, Services, Care, and Reports. Selecting a tab shows that section's fields in the content area on the right.

The profile can show up to 29 tabs, but the exact tabs you see depend on which features your center has enabled and your permissions. This article explains the member card and every tab group so you can find what you need quickly.

Before You Begin

You must be logged in to Seniorverse.
You need permission to view member profiles (the individual tabs are each gated by a Care:MemberEdit:<Tab>:View permission).
Some tabs appear only when the related feature is turned on for your center (noted for each group below).

Steps

Step 1: Open a member profile

Select Care from the main navigation.
Select Members from the sidebar.
Find the member using search or the status tabs, then select their name or card.

Step 2: Read the member card

The member card sits on the left of the profile and gives you at-a-glance information plus the main actions.

Element	Description
Profile Photo	The member's photo. Select it to view the image full size.
Name	The member's full name.
ID	The member's custom ID.
Status	Enrollment status: Active, Pending, Inactive, or Hold.
Enrollment	The member's enrollment start and end dates.
Age	Calculated from the member's birthdate.
Groups	Any groups the member belongs to (if your center uses groups).
Social	Whether Social Security display is Allowed or Declined.

The card also includes an Edit Member action (pencil) that opens the member edit form, a Face Sheet button that generates a printable summary, and an overflow menu that contains Delete Member (Admin only, and hidden if the member has attendance on record).

Step 3: Explore the Profile tab group

The Profile group holds personal information and documentation.

Tab	Purpose
Contact Information	Phone, email, address, and contact preferences for the member.
General Information	Living situation and other general details.
Demographics	Birthdate, gender, pronouns, race, ethnicity, languages, marital status, and physical descriptors.
Wellness	Wellness anchor tracking. Appears only when your center has configured wellness anchors.
Background	Religion, education, former occupation, and hobbies.
Custom Fields	Center-specific fields. Appears only when your center has configured custom fields.
Advance Directives	Directives such as Living Will and POLST.
Contacts	Emergency contacts, family, physicians, and payors.
Notes	Free-form, timestamped notes about the member.
Files	Uploaded documents such as IDs, insurance cards, and forms.
Facial Recognition	Enrolled face images used for kiosk check-in. Appears only when the Reception feature is enabled.

Step 4: Explore the Services tab group

The Services group tracks funding, insurance, and transportation.

Tab	Purpose
Benefits	Funding sources (benefit types), schedules, limits, and claim/authorization details including ICD-10.
Health Insurance	Insurance carrier records, policy and group numbers, and coverage dates.
Transportation	Arrival and departure transportation arrangements.

Step 5: Explore the Care tab group

The Care group contains clinical and care information — the group used most in daily operations.

Tab	Purpose
Diagnoses & Conditions	Medical diagnoses and chronic conditions.
Allergies	Known allergies and sensitivities.
Vitals	Recorded vital signs. Requires the Care Medications feature.
Medications	Center-administered medications. Requires the Care Medications feature.
Profile Only Medications	Medications recorded for reference but not administered at the center. Requires the Care Medications feature.
MAR	Medication Administration Record. Requires the Care Medications feature.
Assessments	Completed assessments. Requires the Care Plans feature.
Forms	Completed forms. Requires the Care Plans feature.
Service Plans	Individualized service plans. Requires the Care Plans feature.
Task Log	History of completed care tasks.
Nurse Notes	Clinical notes documented by nursing staff.
Incidents	Documented incidents such as falls or behavioral events.

Step 6: Explore the Reports tab group

The Reports group provides member-specific historical data.

Tab	Purpose
Attendance	Attendance history, including check-in and check-out records.
Meals	Meal service records.
Activities	Activity participation, including tagged activity photos.

Step 7: Switch between tabs

Locate the tab list below the member card, on the left.
Select a group header (Profile, Services, Care, Reports) to expand or collapse its tabs — all four groups are expanded by default.
Select a tab to view that information on the right. The active tab is highlighted.

Tips

"Face Sheet" and "Facial Recognition" are different things. The Face Sheet button on the member card produces a printable summary document for appointments and transfers. The Facial Recognition tab stores enrolled face images used for kiosk check-in.
Missing a tab you expected? Tabs such as Facial Recognition, the medication tabs, and the plan tabs appear only when the matching feature (Reception, Care Medications, or Care Plans) is enabled for your center. Wellness and Custom Fields appear only after your center configures them.
Care staff live in the Care group. Diagnoses, allergies, vitals, medications, and nurse notes are all here.
Check Contacts first in an emergency. The Contacts tab lists emergency contacts and their phone numbers.
Status is color-coded on the member card so you can tell Active, Pending, Inactive, and Hold members apart at a glance.

Troubleshooting

Problem	Solution
I cannot find a specific tab	Select the tab group header (Profile, Services, Care, Reports) to reveal its tabs. If the tab still is not listed, the related feature may be disabled for your center, or your role may lack the tab's view permission.
The Edit Member action is missing	Your role may be view-only. Contact your Center Administrator to review your permissions.
The Delete Member option is missing	Delete requires Admin (Member Admin) permission, and it is hidden entirely for any member who has attendance on record.
The Face Sheet is missing information	The Face Sheet pulls from several tabs. Fill in Contact Information, Demographics, Diagnoses & Conditions, Allergies, and Medications, then regenerate it.
The profile photo is not showing	No photo has been uploaded, or it is still loading. Add one from the member edit form's Image field, or refresh the page.